Quality at De Drie Notenboomen

Quality within De Drie Notenboomen

At De Drie Notenboomen, we approach quality from two perspectives. First and foremost, it is about the quality of our franchise concepts: the care, the living environment, and daily life at our locations. Secondly, it concerns the quality of our corporate organisation as a franchisor: how we support our care entrepreneurs and continuously refine our processes.

Ultimately, quality revolves around one simple principle for us: a fulfilling life for our residents, a warm home, and care that is both personal and professional.

The foundation of our care

We share joint responsibility for quality. The care entrepreneur provides a welcoming home and high-quality care, while the franchisor provides support through guidance, training, and resources.

Quality of life above all else

Providing excellent care and a pleasant life is what drives our care entrepreneurs and their teams. Alongside daily dialogue, we conduct an independent satisfaction survey among residents and their loved ones every two years.

Continuous learning and development

Our care entrepreneurs are passionate professionals. We support them in their business operations and offer a training programme alongside continuous professional development. We encourage knowledge sharing through peer review sessions between locations.

How do we ensure quality?

To ensure quality remains concrete rather than abstract, we rely on practical tools. These enable us to keep quality open to discussion and measurable in practice.

The concept manual

Each concept has its own manual that translates our vision into practical guidelines for day-to-day operations. This manual is continuously updated in consultation with the franchise associations.

Customer satisfaction

Through periodic, independent surveys, we measure satisfaction across our concepts. We use these insights as the foundation for an open dialogue between residents, legal representatives, and staff members to elevate care to an even higher level.

Audits & quality frameworks

Each concept has its own unique character and tailored quality framework (such as the Quality Compass for Disability Care for Thomashuis and an adapted Generic Compass for Herbergier). Periodic audits check whether we meet these standards.

Corporate quality

To demonstrate sound operational management, both De Drie Notenboomen and all Thomashuizen hold ISO certification. This certification allows us to prove compliance with relevant laws and regulations while keeping red tape to a minimum, ensuring clear mutual accountability without unnecessary bureaucracy. The ISO standard focuses on documenting essential processes relating to responsible operational management and accountability for quality care.

To audit our compliance with ISO standards, we work with Bureau Veritas, an international professional services organisation. They provide tailored solutions to help organisations achieve, maintain, and demonstrate their commitments to quality, safety, health, environment, and corporate social responsibility (CSR).