Like all franchisees in our care formulas, we believe it is important that everyone feels that their voice is being heard. This is particularly true in the event of disputes. If you are not satisfied with any aspect of a residential care home’s service, you should first contact the management of the location concerned. Many disputes can be resolved on the spot. If this is not the case, every Thomashuis, Herbergier, Zorgbutler and Thomas Op Kamers location has a complaints procedure which meets all requirements of the Healthcare Quality, Complaints and Disputes Act 2016 (Wkkgz). If you wish to make a formal complaint, you will find the contact details of the independent arbitrator on the website of the care facility concerned.