Quality

Learn and carry on learning

Aspiring care entrepreneurs are, above all, passionate professionals with a dream. They are rarely experienced business people. An intensive training course is available to ensure that they can operate efficiently. It covers a wide range of topics, including financial administration, personnel policy, marketing, resident selection and networking. In short, everything you need to make the dream come true. For those with somewhat more experience, additional training is available to provide inspiration and introduce new ideas.

Quality of life above all

Quality assurance is one of the main priorities within our organization. Good care and a good life – that is our raison d’être. But fine words butter no parsnips! We have a responsibility towards all stakeholders – and ourselves – to provide clear evidence of how satisfied our residents and their families are with the services they receive. We therefore call upon the services of ARGO, a research consultancy affiliated with the University of Groningen. ARGO visits every location at least once every other year and invites detailed feedback from entrepreneurs, residents, family representatives and staff. They are asked about all aspects of the care provided and about living or working at the location. One or more group meetings are then held to discuss the results.

Good entrepreneurship

To demonstrate that all aspects of their operations are entirely in order, every Thomashuis holds ISO certification. A similar accreditation scheme for Herbergier is currently under development. ISO certification allows us to demonstrate full compliance with current legislation. With a minimum of bureaucracy and ‘red tape’, we can all be certain that everything is as it should be. The ISO standards place an emphasis on recording essential processes and providing accountability for care of the highest quality. In time, we intend to extend ISO certification to the Zorgbutler and Thomas Op Kamers concepts.

Our ISO accreditation audits are conducted by Bureau Veritas, an internationally recognized leader in the field. Bureau Veritas offers custom-made solutions which help organizations to achieve and maintain the required standards in terms of quality, health and safety, environmental management and Corporate Social Responsibility. Certification demonstrates to the world at large that all obligations have been met.